Hello, and thank you for your interest in Sarah Vaughn Glass and Stacking Stones Studio!
If your question isn't listed here please email me at email@example.com
1. I am giving a gift, how do I ensure that the invoice/price is not included in the package?
*Please email me or add a note at checkout! I will triple-check that prices are not included and I am happy to include a note from you with your gift!
2. The item I ordered looks different than the images on the website, why is that?
*Each item is handmade. If you ordered an item that I made more than one of (such as a pair of earrings, ornament or snow-folk) there may be slight variations with the color, shape, pattern, and size. Colors appear different in the image compared to the actual object due to the type of lighting used to document the piece or settings of your computer monitor. I do my best to ensure no surprises happen. If you are unsatified with your item, please reach out and I will try to make it right!
3. I like to shop in person. Do you have a store?
*If you live in the Hampton Roads and want to stop by my studio to look at my inventory in person or say hello please email me to make an appointment. You can also buy my seasonal items and select jewelry at the Chrysler Museum Shop and For All Hand Kind in Norfolk, VA or Wildwood Gallery and Framing in Olney, IL.
4. Do you take commissions?
*Sometimes. It truly depends on the project and how busy I am at that moment. It never hurts to ask!
5. Why did you issue a refund?
*The hazards of the digital age...on rare occasions when an order is processing my online market place will not realize inventory has been depleted and allow additional sales. If this happens, I will promptly email the second buyer to resolve the issue. If I have similar items in stock you may opt to take that item instead or have a refund issued. If this happens to you I will do everything I can to right the wrong.
6. When will my order ship?
*Generally I pack orders on Wednesday and drop them off at USPS on Friday. I allow the packages to sit for 2 days as a safety precaution with Covid. If you have a "made-to-order" item in your cart, please be prepared to wait up to 10 days for your item to be packed. I will do my best to get orders out the door as soon as they come in. On the off chance, your order is excessively delayed, I will email you.
7. Why do you only offer certain items seasonally?
*I do this so my team and I can have fun making other things and experiment with new items.
8. I see an on-line store for Stacking Stones Studio but not Sarah Vaughn Glass, why?
*Sarah Vaughn Glass is a digital portfolio. Most of the items are already in private collections. If you are interested in what is available you can email me with specific questions or reach out to Ken Saunders Gallery, who represents my work.
9. Can you ship to more than one address?
*Yes! But there may be an additional shipping fee involved. Please leave a note in the comments section at checkout and I will reach out for details.
10. I bought an item from Stacking Stones Studio and it is not signed. Will you sign it?
*No. I am sorry. I reserve my signature for items that are truly unique works of art (please check out Sarah Vaughn Glass for examples). Stacking Stones Studio is the craft and production side of my practice. While the items in my shop are all lovingly handmade, a little different, and have a unique flare they are not true one-of-kind or limited editions. Items like ornaments and pumpkins are made by numerous glass artists around the world and the designs are owned by the community as a whole. If I create a limited edition item, I will note that it is signed. I have started including a small card with each sale that has my logo and a brief description of what Stacking Stones Studio is and a little about myself. If you have questions about this or would like more details please do not hesitate to reach out for further discussion!
I am happy to engrave a date on your item or a short message on gifts (space allowing)! Just let me know in the comments at checkout.